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# Privacy Policy
How we handle the information you give us when you enquire, and when we carry out work for you.

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## Who we are
Positive & Nav Electrical Ltd is the data controller for personal information collected through this website. Our registered contact address is Avalon, Macmillan Road, Rowley Regis, B65 8AS. You can reach us on 07518 498193 or at info@positivenav.com.

## What we collect
When you submit an enquiry we collect the name, telephone number, email address, property type, service required, postcode and any message you choose to provide. If you contact us by phone or email we hold the contact details and correspondence relating to your enquiry.

Where we carry out work, we also hold information necessary to deliver and certify it: the site address, details of the installation, test results, certification and invoicing records.

## Why we use it
To respond to your enquiry, arrange a survey and issue a quotation. To carry out, certify and invoice work you instruct. To keep the records that electrical certification and inspection require. To answer questions or resolve issues arising after completion.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

## Lawful basis
We process enquiry information on the basis of taking steps at your request prior to entering a contract, and work records on the basis of performing that contract. Certification and inspection records are also kept to meet our legal obligations. Where we rely on consent, you may withdraw it at any time.

## Who we share it with
Enquiries submitted through this website are transmitted to the customer relationship system we use to manage leads, so that your enquiry reaches us reliably. We may share information with subcontractors or suppliers where this is necessary to complete work you have instructed, and with our accountants or insurers where required.

We may disclose information where we are legally required to do so.

## How long we keep it
Enquiries that do not lead to work are kept only as long as needed to deal with them and any follow-up. Records relating to completed work, including certification and financial records, are retained for the periods required by law and by the certification regime applicable to the work.

## Your rights
You have the right to request a copy of the personal information we hold about you, to ask us to correct it if it is inaccurate, to ask us to delete it where we are not required to keep it, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details above.

If you are unhappy with how we have handled your information, you may complain to the Information Commissioner's Office.

## Cookies and analytics
This website uses only what is necessary for the site to function and for us to understand general usage. Embedded content, such as the map on our contact page, is served by a third party which may set its own cookies. You can control cookies through your browser settings.

## Changes to this policy
We may update this policy from time to time. The version published on this page is the current one.

Questions about this policy? Contact us.

Electrical contracting, smart home and building automation from a Loxone partner based in Rowley Regis, working across the West Midlands and beyond.

## Domestic

- Electrical Contracting
- Smart Home Automation
- EV Charger Installation
- Future Home Standard (2027)
## Commercial

- Electrical Contracting
- Building Automation
- Testing & Installation
- Energy Optimisation
- Future Building Standard (2027)

## Service Areas

- Birmingham
- Solihull
- Stratford-upon-Avon
- Warwick
- London
- Manchester
- Dudley
- West Bromwich
- Halesowen
- Oldbury
- Wolverhampton

## Get in Touch

- 07518 498193
- info@positivenav.com
- Avalon, Macmillan RoadRowley RegisB65 8ASRequest Estimate

## Popular searches

- Electrician in Rowley Regis
- Loxone smart home installer Birmingham
- House rewire West Midlands
- EV charger installation Birmingham
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- All electrical services
- Areas we cover

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